Viewing a Member's Online Services

Originally written by Zak Taylor. Published 16 July 2024, last updated 30 September 2025 on the Club Systems help centre.

This guide provides step-by-step instructions on how to view a member's online services on the HowDidiDo and ClubV1 platforms. It explains how to check if a member is registered, view their account status, and perform actions like sending password reset and account activation emails. If you need to access this information for multiple users at once, there is a separate guide available.

1. The Online Services section can be used to check if a particular member is registered with HowDidiDo and the ClubV1 Member's Hub.
   
   If you are wishing to see this information but for all your users at once, see the following guide
   
   [\[https://scribehow.com/shared/Viewing_Product_Usage__0l_TLj3ESAeHh0TALNi6yg\]](https://scribehow.com/shared/Viewing_Product_Usage__0l_TLj3ESAeHh0TALNi6yg)
2. Navigate to [https://www.clubv1.com/People/Directory](https://www.clubv1.com/People/Directory)
3. Select a member
4. Click "Profile"
5. Click "Online Services"
6. You're able to see whether the member is registered for HowDidiDo and the ClubV1 Member's Hub
7. You're able to view what each Account Status means by hovering over the '?'
8. If a member contacts you saying they've forgotten their password you can send a password reset email from here
9. You can also send an account activation email from here
10. Click this button field.

Attachments (6)

step_01.jpeg
179 KB

step_02.jpeg
179 KB

step_03.jpeg
184 KB

step_04.jpeg
169 KB

step_05.jpeg
169 KB

step_06.jpeg
169 KB