e-Mails shows Delivered but not Read

Published 29 December 2022 on the Club Systems help centre; the original author was not recorded.

If you go to Communications > Mailing, on the left hand side you will find a history of e-mails sent to your members.

If you then select a Mailing and select Recipients, this will show a list of recipients and a Status, if the status is showing Delivered and not Read, this might be because the recipient has not downloaded the club crest image on the e-mail, this is how we determine if an e-mail has been Read.