Mass Refunding Competition Charges

Created by Migration Bot, Modified on Thu, 3 Sep at 4:38 PM by Migration Bot

Originally written by Zak Taylor. Published 27 February 2025, last updated 30 September 2025 on the Club Systems help centre.

This guide provides a clear and straightforward process for executing mass refunds for competition charges, simplifying a task that can otherwise be complex. By following the outlined steps, users can efficiently manage refunds, ensuring they only refund the intended payments.

Navigate to your competition
Click "Charges"
Click "Mass Refund"
The mass refund page will show. This page is split into Online Payments and EPOS/Competition Charges Payments.
In this example I only want to refund the Online Payments so I will enable the slider for "Would you like to process a Mass Refund via ClearAccept?".

If you want to refund everything in the competition, you would simply enable both sliders.
Once you are happy with what you want to refund, confirm that you wish to proceed with the mass refund.
Then select "Process Refunds"
As you can see below, there is one payment for this competition which has now been refunded.

Please note that when refunding Online Payments, these may not update instantly and can in some cases take between 5 - 10 minutes to issue the refund before ClubV1 is updated.